Privacy Policy

 Foiled Again

Effective Date: 1 May 2025

At Foiled Again, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services—particularly when you make a booking through our third-party software provider Shortcuts or over the phone or walk in. By using our services, you agree to the terms of this policy.

1. Collection of Personal Information

We collect personal information that is necessary to provide you with our hair and beauty services, including:

• Personal Identification Details: Full name, date of birth (if required), gender
• Contact Information: Phone number, email address, residential address (if applicable)
• Booking Details: Appointment history, service preferences, stylist preferences
• Payment Information: Payment method (note: credit/debit card details are securely processed by third-party platforms and are not stored by us directly)
• Marketing Preferences: Your choices regarding promotional communications

This information is collected via our third-party booking platform, Shortcuts, and may also be collected directly when you contact or visit us.

2. Purpose of Collecting Your Information

We collect your personal data to:

• Manage your appointments and service history
• Deliver personalised and high-quality salon services
• Communicate with you regarding your bookings or relevant promotions
• Respond to your enquiries or complaints
• Improve our services and customer experience
• Fulfil legal, regulatory, and insurance requirements

3. Use of Third-Party Booking Platform

All appointments and client data are managed through Shortcuts, a secure third-party software provider. Your information is shared with and stored by shortcuts according to their privacy practices. We encourage you to review Shortcut’s Privacy Policy for more information on how they manage your data.

4. Data Storage and Security

We take reasonable steps to ensure your personal information is:

• Stored securely (using password-protected systems and encrypted platforms where applicable)
• Only accessed by authorised staff and used for approved business purposes
• Protected against loss, misuse, unauthorised access, or disclosure

Shortcuts, as our data processor, also applies robust security measures to safeguard your information.

5. Marketing and Communication

With your consent, we may send you updates about promotions, new services, or special offers via SMS or email. You can opt out at any time by clicking “unsubscribe” in our communications or by contacting us directly.

6. Disclosure of Personal Information

We will not share your personal data with third parties except:

• With your explicit consent
• As required by law, regulation, or legal proceedings
• To third-party providers who perform services on our behalf (e.g. Shortcuts, payment gateways), and who are obligated to protect your data

We do not sell, rent, or trade your information to any other parties.

7. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal data, subject to any legal retention requirements
• Withdraw consent to receive marketing communications
• Lodge a complaint with a data protection authority if you believe your privacy      rights have been violated

To exercise these rights, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. The most current version will always be available at our salon or online.

9. Contact Us

For any questions, concerns, or requests relating to your personal information, please contact:

Foiled Again
75 Lynbrook Blvd, Lynbrook VIC 3975

 (03) 8787 8712